Frequently Asked Questions

Everything you need to know about our Japanese-inspired skincare rituals.

When will my order ship?

Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.

What is the Love It Guarantee return policy?

We want you to love your ritual. If you are not satisfied with your purchase, you may return it within 90 days for a full refund, excluding shipping fees.

Are Tatcha products formulated without parabens?

Yes, all Tatcha products are formulated without parabens, synthetic fragrances, sulfate detergents, urea, DEA, or TEA to ensure the highest quality for your skin.

How can I determine the best ritual for my skin type?

We recommend taking our Skin Quiz or visiting our Ritual Finder page to discover a personalized 4-step regimen tailored to your specific skin concerns.

Does Tatcha test on animals?

No, Tatcha is a PETA-certified cruelty-free brand. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.

Do you offer international shipping?

Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.